Frequently Asked Questions

Email Support

Support Email

team@monetoileus.com

Feminine Cleansing Wash

  • For external use only on wet area.
  • Pour small amount onto your hand or washcloth, and apply.
  • Rinse thoroughly with water.
  • For daily use.

Watch how to use   

We designed this product for daily use. Think of it as an extra ten seconds in the shower.  

Please note that!

  • Stop using if excessive irritation occurs.
  • Stop using if you are exposed to any STD's.
  • Vaginal use only. No oral consumption. If swalloved get medical help immediately.
  • Keep away from children.

Feminine Freshening Spray

  • Shake well.
  • Remove cap and hold bottle 8-12 inches from your vagina.
  • Press down on the top to spray.
  • Spray externally as needed.
  • Store in a cool and dry place.

Watch how to use 

You can use anytime feeling a need. It is specifically crafted to fit in your daily routine.

Please note that!

  • Do not use on broken or irritated skin
  • Persistent, unusual or discharge may indicate conditions for which a physician should be consulted.
  • Stop using if rash, irritation burning or discomfort develops.
  • Vaginal use only. No oral consumption. If swalloved get medical help immediately.
  • Keep away from children.

Rather than masking odor, mon ÉTOILE de beauté - Feminine Freshening Spray neutralizes it.

Feminine Ultra Cleansing Douche

  • Bottle cap opens.
  • The applicator is placed at the end of the bottle.
  • Apply applicator gently into vagina, no more than three inches.
  • Liquid should be applied by pumping several times as lying down, standing or sitting on the toilet.
  • Do not close the vaginal opening; douching liquid should flow freely out of vagina.

Watch how to use 

It is safe to use twice a week provided you feel a need.

Please note that!

  • This product is not intended to treat sexually transmitted diseases.
  • Stop douching if excessive irritation occurs.
  • Stop using if you are exposed to any STD's.
  • Vaginal use only. No oral consumption. If swalloved get medical help immediately.
  • This product should not be used more than twice weekly.
  • Do not use to prevent pregnancy.
  • Do not use if you are trying to become pregnant or during pregnancy.
  • Keep away from children.

No. Do NOT use the product during pregnancy. Do NOT use the product to prevent pregnancy.

This product is a one-time use that works immediately. The suppositories in general take 4-12 hours to dissolve and are for ongoing vaginal odor.

Yes. Unlike our Boric Acid Suppositories that need to completely dissolve (4-12 hours) before you should engage in intercourse, our product can give you instant freshness before intercourse.

General

Definitely. Boric Acid is a proven ingredient as a pH balancer and we also added Apple Cider Vinegar to our formulas to give you more comfort.

Yes. All products are produced with plant based ingredients.

Yes. All product line is Paraben, Alcohol, Sulfate, Dye free, Dermo-tested and also animal cruelty free.

No! None of our products is intended to diagnose, treat, cure or prevent any disease. Always check with your physician and never consider any information on the products to replace a physician’s diagnosis and to be construed as individual medical advice.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@monetoileus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Please kindly understand that our order processing times are separate from the shipping times you see at checkout. In general, the succesful orders placed before noon are picked, packed and shipped within the same business day and the orders after noon is shipped the next business day after receiving your confirmation email. You will receive another notification when your order has shipped. Order processing and handling times may vary due to conditions of postal service problems that are outside of our control. 

Shipping charges for your order will be calculated and displayed at checkout for calculated shipping rates. We offer different shipping options for fastest and cheapest deliveries based on best practices in the marketplace. Although we do not commit to the below please find some of the examples from our shipment profile:

  • 2 Day - Less than 1lb. - $9.90
  • 2-5 Days - Less than 1 lb. - $4.90
  • 3-8 Days -Less than 1lb. - $2.50Please check your cart for the final and most accurate shipping cost for your order. 

Yes. From time to time we may set some thresholds (price, weight, destination, product etc.) for free shipments. Please follow us closely for related offers and incentives. 

We offer international shipping to several countries. From time to time we keep the right to exclude some countries to ship.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at team@monetoileus.com with your name and order number, and we will look into it for you.

You can also track your order with the link below:

Track my order  

No. We do not have a local delivery or in-store pickup options. 

Symptoms & Recommendations

Please know that...

Vaginal itching and irritation can occur occasionally even if you do not have vaginal infections. It may scale from light while it can be bearable but to severe that sometimes needs to be taken care of.

Causes

  • Sexually transmitted disease (STDs)
  • Yeast infection
  • Changing estrogen levels during menopause
  • Irritations due to chemicals

Recommendation

Occasional itching and irritation can be helped to be relieved by applying Mon Etoile de Beaute Feminine Cleansing Wash . Boric acid in its formula helps maintain your healthy pH level and can relieve the symptoms soon. 

Avoid using if you have accompanying symptoms like abnormal vaginal discharge. This external use only product is NOT a cure to vaginal infections and/or STDs.

Do...

  • Use ONLY gynecologist tested products
  • Rinse very well in the shower to get rid of soap like residuals
  • Let it breath and dry before you get dressed
  • Always wipe from front to back
  • Wear cotton panties

Do not...

  • Wear synthetic fabrics
  • Scratch
  • Have sexual intercourse until the symptoms improve

Time to see a Healthcare Professional

If the itching and/or irritation persists and also if the symptoms come with other problems like abnormal discharge and/or foul odor you have to see your Healthcare Professional as soon as possible.

Sources

  1. https://www.webmd.com/women/guide/vaginal-itching-burning-irritation 
  2. https://www.medicalnewstoday.com/articles/316595#yeast-infections 
  3. Mon Etoile de Beaute lab tests, SDS's and certificates 

Please know that...

Vaginal odor is something normal and to be expected. Some women may describe it musky, fleshy and metallic during menstruation. So, some are normal due to natural changes in your body while other foul smell can be an indication of a health problem.

Causes

  • Normal sweating
  • Menstrual cycles
  • Sexual activity
  • Unbalanced pH level
  • Infections

Recommendation

For occasional odors that bother you in your normal daily routine our products can help feel you fresh and clean. Mon Etoile de Beaute Feminine Ultra Cleansing Douche prevents unwanted odors rather than masking it by its gynecologist tested approach. It can be applied twice a week easily and helps maintain pH level at a healthy level. on top of that, apple cider vinegar in its formula adds rich natural enzymes. We also recommend you add Mon Etoile de Beaute Feminine Freshening Spray that keeps you feel fresh all day.

These products are NOT a cure to vaginal infections and/or STDs.

Do...

  • Use ONLY gynecologist tested products
  • Wash regularly with warm water
  • Consider safe sex and peeing after

Do not...

  • Wear synthetic fabrics

Time to see a Healthcare Professional

If the odor persists and changes its course from normal to foul/fishy and also if the symptoms come with other problems like abnormal discharge, we strongly recommend you see your Healthcare Professional as soon as possible.

Sources

  1. https://www.healthline.com/health/womens-health/vagina-smells 
  2. Mon Etoile de Beaute lab tests, SDS's and certificates

Please know that...

Different parts of your body have their own pH balances, including your vagina. Your vaginal pH level matters for infection prevention, healthy pregnancies, and hormonal changes. Typical vaginal pH level falls between 3.8 - 4.5.

Causes

  • Medication
  • Menstrual cycles
  • Lubricants
  • Infections

Recommendation

To keep maintain your pH at healthy levels we recommend you use Mon Etoile de Beaute Feminine Ultra Cleansing Douche. Its Boric acid and apple cider vinegar formula supports the pH level balance and unlike other douches improves the issue rather than masking it., thanks to its gynecologist tested approach. You can also add other two products for daily freshness, preventing dryness and odor that comes with pH imbalance. Mon Etoile de Beaute Feminine Cleansing Wash and Mon Etoile de Beaute Feminine Freshening Spray can easily get along with other products.

These products are NOT a cure to vaginal infections and/or STDs.

Do...

  • Use ONLY gynecologist tested products
  • Consider safe sex and peeing after
  • Wear cotton panties
  • Change your diet

Do not...

  • Wear synthetic fabrics
  • Over treat yourself

Time to see a Healthcare Professional

If the pH imbalance persists, comes with a foul/fishy odor and also if the symptoms come with other problems like abnormal discharge, we strongly recommend you see your Healthcare Professional as soon as possible.

Sources

  1. https://www.webmd.com/women/what-is-vaginal-ph-balance 
  2. Mon Etoile de Beaute lab tests, SDS's and certificates